Several months back, Dr. Saller wrote an article about our processes. To further expand on this topic, I want to discuss our Quality Management System and why we are certified to the ISO 9001:2015 standard.
ABS attended and exhibited at the annual International Bio meeting in Philadelphia last week. As an entrepreneur and scientist, it was an interesting and exciting event. I have no doubt that many of the talks were interesting and well worth attending, but that is not what I am talking about.
Someone recently asked how we decide to add new services. For us the answer is straightforward. We begin with our mission statement. Any new services must make research faster, easier, and more reliable. It also must center around how we deliver value to researchers by providing, processing, analyzing, and storing cells and human biospecimens.
When doing science, information technology (IT) is often an afterthought. When working with a supplier or custom research organization such as ABS, it is probably even less of a consideration. However, it is of crucial importance. If it is working well, you shouldn’t have to think about it; but if it doesn’t, it can cause significant problems. For example, how often have you contacted a vendor and that vendor does not know what is going on with your inquiry or order? How often does a company market to you, but never follows up?