Most of these blogs have about the processes and systems at ABS that ensure fast and reliable service. All of this is important, but none of this happens without the people who are dedicated to making it happen. The next several posts will be written by our team members who work in all aspects of ABS.
ABS attended and exhibited at the annual International Bio meeting in Philadelphia last week. As an entrepreneur and scientist, it was an interesting and exciting event. I have no doubt that many of the talks were interesting and well worth attending, but that is not what I am talking about.
Someone recently asked how we decide to add new services. For us the answer is straightforward. We begin with our mission statement. Any new services must make research faster, easier, and more reliable. It also must center around how we deliver value to researchers by providing, processing, analyzing, and storing cells and human biospecimens.
When doing science, information technology (IT) is often an afterthought. When working with a supplier or custom research organization such as ABS, it is probably even less of a consideration. However, it is of crucial importance. If it is working well, you shouldn’t have to think about it; but if it doesn’t, it can cause significant problems. For example, how often have you contacted a vendor and that vendor does not know what is going on with your inquiry or order? How often does a company market to you, but never follows up?
Tissue donations are essential for biological research. For example, it is impossible to study the biology of a cancerous tumor without a cancerous sample. Sadly, many of the samples that could go to scientists looking for cures instead go into medical waste, which is carted away and incinerated. Unfortunately, even when samples are collected, they are often stored away unused although there are researchers who urgently need them; but the connection is never made.
This is the most important part, and often it is the most neglected with many providers. But with ABS, it doesn’t end when we ship you a product.
What happens when you place an order? At some companies, it may seem like a black hole. At ABS, this is not the case. We want you to know as much as possible so that you understand the care we take and that there are no surprises.
Buy one get one free! 15% Off Today Only! President’s Day Sale! These are phrases that we associate with marketing. You won’t find any of this at ABS. We have never used any of these methods or marketing gimmicks to try to persuade you to buy something. In fact, we have done very little traditional marketing. Instead, we rely upon satisfied clients and the referrals that they provide to help us grow.
I remember many years ago sitting in a meeting at a major pharmaceutical company. An executive said that the group should pursue an innovative approach to a drug target. A team member proposed such an approach. The next question was: “Who else is doing it?”
The price that you pay for a product or service is only one component of its actual cost. There are three factors that factors that should matter to everyone: (1) a fair price, (2) high quality, and (3) an easy process for getting what you want.
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